Refund & Return Policy - Tareen Digital

Table of Contents

Effective Date: [10/08/2024]

At Techno Tareen, we are committed to providing high-quality digital freelancing services that meet your needs. However, we understand that sometimes things may not go as planned. Our refund policy outlines the terms under which refunds will be issued for our services.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

Non-Delivery of Service: If we fail to deliver the service within the agreed time frame without proper communication or valid reason.
Significant Service Deficiencies: If the service provided does not meet the agreed-upon specifications or quality standards, as outlined in the project brief.
Duplicate Payment: If you are charged twice for the same service, we will issue a refund for the duplicate transaction.

2. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

Change of Mind: If you decide not to proceed with the service after work has commenced.
Partial Completion: If the service has been partially completed as per the agreed terms, a partial refund may be considered based on the amount of work completed.
Failure to Provide Required Information: If you fail to provide the necessary information or materials required to complete the service, resulting in delays or inability to complete the project.

3. Requesting a Refund

To request a refund, please contact us within 48 hours of receiving the service, providing detailed reasons for your request, along with any supporting evidence. You can reach out to us at support@technotareen.com.

4. Refund Process

Evaluation: Upon receiving your refund request, we will evaluate the situation based on the information provided and communicate our decision within 7 business days.
Approval: If your refund request is approved, the refund will be processed to your original payment method within 5 business days.
Denial: If your refund request is denied, we will provide a detailed explanation of the reasons.

Eligibility for Returns and Refunds

Non-Refundable Items:

All digital products, including but not limited to eBooks, downloadable software, templates, courses, and digital media, are non-refundable.

Exceptions:

If you have not downloaded or accessed the product, you may request a refund within [number of days, e.g., 14 days] of the purchase date.
Refunds will only be considered if the product is found to be defective or not as described. Please contact us within [number of days, e.g., 7 days] of purchase with detailed information about the issue.

Product Not as Described:

If the digital product you purchased is significantly different from the description provided, please contact our support team within 7 days of the purchase. We will work with you to resolve the issue, which may include offering a refund or providing an alternative product.

Defective Products:

If you encounter any issues with the functionality of the digital product, please reach out to our support team within 7 days of purchase. We will provide technical support and, if necessary, issue a replacement or refund.

How to Request a Refund

To request a refund, please contact our customer support team at [email address] with your order number and a detailed explanation of the issue.
Refunds, if applicable, will be processed within 7-10 business days of approval and credited to your original payment method.